Privacy Policy

Information submitted by visitors

When a visitor sends a quote request, the form may collect a name, email address, phone number, company, country, request type, and message content. The message may include product names, vehicle applications, quantities, delivery regions, part references, and service notes. Visitors should avoid sending information that is not needed for a commercial parts inquiry.

How information is used

Submitted information is used to review the request, prepare a response, route the inquiry to the right commercial contact, and discuss availability, fitment context, lead time, or volume requirements. The information may also be used to maintain a record of the conversation when a distributor, fleet, or workshop needs follow-up on the same product family.

Operational handling

Quote information may be shared with relevant personnel or authorized partners when that is necessary to respond to the request. The purpose is limited to the commercial inquiry and related support. LuK does not need unrelated personal details to review a clutch kit, flywheel, or CV joint axle request.

Data quality

Visitors can help keep records accurate by sending complete, current, and business-relevant details. If a buyer needs a correction, update, or removal of contact information used for a request, the buyer should contact LuK through the same commercial channel and identify the request clearly.

Security and retention

Reasonable administrative safeguards should be used to protect inquiry information. Records may be retained while the quote, supply discussion, or follow-up relationship remains active, and may later be removed when they are no longer needed for ordinary business purposes.

Request clarity

Clear commercial messages reduce the amount of follow-up information that needs to be exchanged. Buyers are encouraged to send only business contact details, product names, quantities, application notes, and market requirements that are relevant to the LuK sourcing question being asked.